Lifetime Support
"We have extensive experience with digitalization and critical business applications in many different industries. We know how vital ongoing consultation, analysis, and support are to our clients' businesses. We understand the importance of scalability, flexibility, and complete control. Regardless of the size of your business, our highly qualified team has the expertise to help lift your operations to the next level."
A highly skilled team >
Our highly qualified support team is known for their high level of engineering expertise and capacity to guide, help achieve rapid and successful installation and implementation, and provide lifetime support. We are continuously developing our service and support offerings to meet and exceed increasing expectations and ensure the continued success of our clients.
People that care >
Utilize our resources >
Think of our team of highly qualified Technicians, Consultants, Software Developers, Project Managers, and System Integrators as an extension of your organization.
Professional Services >
Our professional support team provides high-quality support for all client engagements and is qualified to deal with all aspects of consulting, system integration, software, hardware, and equipment.
Project Management >
A fully engaged Project Manager works proactively with a client to ensure engagement and availability throughout the project. They are contributing actively and creatively to the project.
Start-up Services >
Our start-up services include integration, installation, configuration, testing, commissioning, and training.
SLA >
As part of our After-Sales Services, we offer various Service Levels Agreements (SLA) that set out what level of availability and response time a client can expect for our software products.
Phone: +46 20 42 42 16
Email: support@codeit.no
The CodeIT Support Center (CSC) plays central role in our After-Sales Services.
When installation and commissioning are complete, we hand operational support to the Support Center. Contact the Support Center for technical assistance, support issues, spare parts, life-cycle management, and needed replacements. Likewise, channel all warranty and RMA requests through the Support Center.
We run the CodeIT Support Center using dedicated in-house resources. The Support Center Team handles all support tickets and first-line support. They also coordinate all necessary resources for second and third-line support. Maintaining fully updated records about CodeIT installations and related special knowledge is one of the Support Team’s top priorities.
We believe we have one of the best support programs in our industry. We designed it to help CodeIT customers be more efficient and effective, and keep the green lights on. It is truly a program that adds value and keeps costs down.
Click logo to download the CodeIT TeamViewer.
TSA >
For CodeIT-supplied hardware, we offer a Technical Service Agreement (TSA) as part of our After-Sales Services and commitment to ensuring everything runs smoothly in production.
Contact us for details.
Consumables >
As part of CodeIT Enterprise™ After-Sales Services, we help source special items clients need to keep running smoothly, such as the right quality labels, thermal-transfer ribbons, inks, tags, etc.
CodeIT is used by major multinationals and cooperatives, as well by SMBs to streamline their production and ensure full traceability in factories in Belgium · Canada · the Czech Republic · Chile · Denmark · England · Estonia · the Faroe Islands · Finland · France · Germany · Iceland · Ireland · Japan · the Republic of Korea · Latvia · Norway · Poland · Scotland · Spain · Sweden · Taiwan · the USA · Vietnam · Western Sahara · Åland and onboard fishing vessels processing their catch at sea.