Food • Fish • Wood • Industry
Phone: +46 20 42 42 16
Email: support@codeit.no
Important Information Regarding Telephone Support Availability from june 18. 2026
We are currently experiencing an issue affecting our main telephone service. Our telecom provider, Telenor, has reopened the case and escalated it to their routing specialists for further investigation. Based on the information currently available, the issue appears to be related to call routing within the telecommunications network.
As a result, call connectivity may vary depending on telecom provider and country. Some customers may be able to reach our regular support number without any issues, while others may experience difficulties connecting.
Our team is working closely with Telenor and we are awaiting further updates as their investigation continues.
Temporary Contact Information
Daytime Support (07:00–18:00 CET)
Customers in Sweden can continue to use our regular support number as usual:
+46 20 42 42 16
Please note: depending on telecom provider and country, call connectivity may vary during the ongoing issue. Some international operators may still be able to reach the main number, but this cannot be guaranteed.
If you are unable to reach us on the main support line, please contact us directly using one of the following numbers:
- +46 31 351 99 58
- +46 31 351 99 64
- +46 31 308 02 40
24/7 Support (18:00–07:00 CET)
Primary Contact Number: +46 31 308 02 40
Backup Contact Number: +46 31 351 99 59
If the regular support number is unavailable, all incoming requests sent to support@codeit.no will be actively monitored and handled by our support team during daytime hours (07:00–18:00 CET).
Please note that these temporary contact numbers may change. We will provide updated contact details as soon as further information becomes available.
We apologize for any inconvenience this may cause and appreciate your patience while we work with Telenor to restore normal service.
We appreciate your patience and look forward to assisting you.
Kind regards,
CodeIT Support Center
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- We provide a high level of service for our customers because the solutions we deliver can be mission-critical for them.
- When installation and commissioning are complete, we hand over operational support to our Customer Support Center.
- We run our Customer Support Center using dedicated in-house resources.
- The Customer Support Center Team handles all support tickets and first-line support. They also coordinate all necessary resources for second and third-line support.
- We believe we have one of the best support programs in our industry. We designed it to help CodeIT customers be more efficient and effective, and to help keep the green lights on. It is truly a program that adds value and keeps costs down.
- Contact our Customer Support Center for technical assistance, support issues, spare parts, life-cycle management, and needed replacements.
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