CodeIT Support Center (CSC) moves to the next level.
CodeIT is growing, and customers, assignments, and challenges are increasing. CodeIT is used by multinationals and local companies to streamline their production and ensure full traceability in their production facilities in 22 countries and onboard fishing vessels processing their catch at sea. Our customers have high but realistic expectations for us to take responsibility for providing world-class support.
New challenges
We believe we have one of the best support programs in our industry. We designed it to help CodeIT customers be more efficient and effective. It is truly a program that adds value and keeps costs down. To consolidate and further enhance our customer support by analyzing where we are and where we are going, we arranged a special Customer Support Workshop at the end of 2023. The objective was to find the best ways to live up to the expectations our customers have for CodeIT.
The workshop identified important challenges that need to be mastered. The main points we concluded are the need to:
- Move to a centralized location.
- Move from self-governance to recruiting a manager.
In consequence, the CodeIT Support Center (CSC) will now be centralized, and we have decided its base will be in Gothenburg, Sweden, together with our operations there. The other exciting news is that Alva Alexandra Storm has accepted the task of leading and organizing the Customer Support Center (CSC) to move it to the next level.
New manager
Alexandra joined CodeIT in February 2023 as a Software Engineer. Before joining CodeIT, Alexandra had experience working as a production manager in food manufacturing, and also in management positions in, among other things, security, chemicals, pharmaceuticals, and logistics. Her strengths are that she likes challenges and is motivated by problem-solving. She also has strong organizational skills and prioritizes quality and structure. Alexandra enjoys motivating and developing staff and strongly believes that motivated staff is a must to create effective and well-functioning teams.
After she accepted the position to lead CSC, Alexandra, together with her selected group, started planning things in December, and from January the highest priority will be on the points the workshop group concluded to be the most important priorities for a CSC leader in 2024.
- Standardized working methods and support process.
- Standardized support documentation
- Quality assurance and approval of documentation handover from project to support.
- Increase competence in CSC regarding installations, customers, and industries.
Alexandra's responsibility is to lead, plan, organize, and follow up on CodeIT global support activities. She is responsible for not only developing and implementing strategies, routines, and standards for the CodeIT Support Center, but also collaborating with other departments, employees, stakeholders, and functions within the organization, as well as with external parties such as suppliers and partners, to optimize CSC activities and customer experience.
As we all do multi-tasking at CodeIT, Alexandra will also still be keeping her programming skills finely honed as one of our team of Software Engineers in addition to her CSC responsibilities.
New profile
Customer support is a key function at CodeIT. It is crucial for customer satisfaction, our profitability, and our competitiveness. We face some really big challenges, which require us to work together as a team and deliver excellent support to our customers. It is something we will excel at.
To denote CSC moving to the next level, we also created a new logo variant to symbolize the interdependence and dynamics between CodeIT and our customers.
Top photo: Our new CSC Manager Alexandra is motivated by problem-solving.