Solving Traceability. Generating Value. Driving Growth.
We help manufacturers and producers leverage their data.
We have extensive experience with critical business-applications in many different industries. We know how important ongoing consultation, analysis and support is to our clients' businesses. We understand the importance of scalability, flexibility, and full control. Regardless of the size of your business, our highly qualified team have the expertise to help lift your operations to the next level.
Every business is unique, so too are our support solutions.
We have a team of highly qualified Technicians, Consultants, Software Developers, Project Managers and System Integrators at your disposal. To ensure clients have reliability, quality and limited downtime in production we offer business specific, tailor-made, support solutions that may include any or all of the following options:
A fully engaged Project Manager works proactively with a client to ensure engagement and availability throughout the project. Contributing actively and creatively to the project.
Our professional support team provide high quality support for all client engagement and are qualified to deal with all aspects of consulting, system integration, software, hardware, and equipment.
Our start-up services include integration, installation, configuration, testing, commissioning and training.
During the life of a project our technical support has you covered for maintenance, service and upgrades. Clients can choose between on-site support or remote support.
Field Service and Software Engineers come to your site to evaluate a problem or provide routine maintenance and support.
A cost-effective technology that allows our Field Service and Software Engineers to give you support from a remote location. All you need is a Internet connection and the CodeIT TeamViewer application.
Click logo to download CodeIT TeamViewer.
Service Level Agreements.
Designed for our software products, an SLA sets out what level of availability and response time a client is guaranteed.
As part of our after-sales service for CodeIT Enterprise™ we can help with special items clients need to keep running smoothly, such as materials, labels, tags, transfer ribbons, inks, spare parts, replacements, etc.
Highly skilled team.
Our highly qualified support team are known for their high level of engineering expertise and their capacity to give guidance, help achieve rapid and successful installation and provide lifelong support. We are continuously developing our service and support offerings to meet and exceed ever increasing expectations, so as to ensure continued success of our clients.