The Traceability Experts.
We help manufacturers around the world leverage their data.
Solving traceability. Streamlining production. Generating value. Driving growth.
Every business is unique, so too are our support solutions.
We have a team of highly qualified Technicians, Consultants, Software Developers, Project Managers, and System Integrators at your disposal. We offer business-specific, tailor-made support solutions to ensure clients have reliability, quality, and limited downtime in production.
We have extensive experience with critical business-applications in many different industries. We know how important ongoing consultation, analysis and support is to our clients' businesses. We understand the importance of scalability, flexibility, and full control. Regardless of the size of your business, our highly qualified team have the expertise to help lift your operations to the next level.
Hallgeir Hansen, Service Engineer.
A fully engaged Project Manager works proactively with a client to ensure engagement and availability throughout the project. They are contributing actively and creatively to the project.
Our professional support team provides high-quality support for all client engagement and is qualified to deal with all aspects of consulting, system integration, software, hardware, and equipment.
Our start-up services include integration, installation, configuration, testing, commissioning, and training.
CodeIT Support Center.
Whether it involves just software or just a piece of equipment, or multiple production lines at numerous sites, we hand operational support over to the CodeIT Support Center (CSC) when installation and commissioning are complete.
All CodeIT clients can contact the Support Center, workdays 0800-1700 CET.
Contact the Support Center for all technical assistance, support issues, spare parts, life-cycle management, and needed replacements. Likewise, channel all warranty and RMA requests through the Support Center.
We run the CodeIT Support Center using dedicated in-house resources. The Support Center Team handles all support tickets and first-line support. They also coordinate all necessary resources for second and third-line support. Maintaining fully updated records about CodeIT installations and any related special knowledge is one of the Support Team’s top priorities.
In addition, the Support Center is responsible for handling our SLA offerings and coordinating the resources to man our 24/7 option.
Click logo to download the CodeIT TeamViewer.
Service Level Agreements.
An SLA sets out what level of availability and response time a client can expect for our software products.
As part of our after-sales service for CodeIT Enterprise™, we can help with special items clients need to keep running smoothly, such as materials, labels, tags, transfer ribbons, inks, spare parts, replacements, etc.
Highly skilled team.
Our highly qualified support team is known for their high level of engineering expertise and their capacity to give guidance, help achieve rapid and successful installation and provide lifetime support. We are continuously developing our service and support offerings to meet and exceed increasing expectations and ensure the continued success of our clients.