Every business is unique, AND so too, are our support solutions.
We have a team of highly qualified Technicians, Consultants, Software Developers, Project Managers, and System Integrators at your disposal. We offer business-specific, tailor-made support solutions to ensure clients have reliability, quality, and limited downtime in production.
A fully engaged Project Manager works proactively with a client to ensure engagement and availability throughout the project. They are contributing actively and creatively to the project.
Our professional support team provides high-quality support for all client engagements and is qualified to deal with all aspects of consulting, system integration, software, hardware, and equipment.
Our start-up services include integration, installation, configuration, testing, commissioning, and training.
CodeIT Support Center (CSC).
When installation and commissioning are complete, we hand operational support to the CodeIT Support Center (CSC).
All CodeIT clients can contact the Support Center, workdays 0800-1700 CET.
Contact the Support Center for technical assistance, support issues, spare parts, life-cycle management, and needed replacements. Likewise, channel all warranty and RMA requests through the Support Center.
We run the CodeIT Support Center using dedicated in-house resources. The Support Center Team handles all support tickets and first-line support. They also coordinate all necessary resources for second and third-line support. Maintaining fully updated records about CodeIT installations and related special knowledge is one of the Support Team’s top priorities.
In addition, the Support Center is responsible for handling our SLA offerings and coordinating the resources to man our 24/7 option.
Click logo to download the CodeIT TeamViewer.
Service Level Agreements (SLA).
An SLA sets out what level of availability and response time a client can expect for our software products.
Labels and other consumables.
As part of our after-sales service for CodeIT Enterprise™, we can help with special items clients need to keep running smoothly, such as materials, labels, tags, transfer ribbons, inks, spare parts, replacements, etc.
Highly skilled team.
Our highly qualified support team is known for their high level of engineering expertise and capacity to guide, help achieve rapid and successful installation and implementation, and provide lifetime support. We are continuously developing our service and support offerings to meet and exceed increasing expectations and ensure the continued success of our clients.
We have extensive experience with digitalization and critical business applications in many different industries. We know how vital ongoing consultation, analysis, and support are to our clients' businesses. We understand the importance of scalability, flexibility, and complete control. Regardless of the size of your business, our highly qualified team has the expertise to help lift your operations to the next level.