Food • Fish • Wood • Industry

We believe we have one of the best support programs in our industry. We designed it to help CodeIT customers be more efficient and effective, and to help them keep the green lights on. It is truly a program that adds value and keeps costs down.
We provide a high level of service for our customers because the solutions we deliver are either business-critical or mission-critical for them.
When installation and commissioning are complete, we hand over operational support to our Customer Support Center.
We run our Customer Support Center using dedicated in-house resources. The Customer Support Center Team handles all support tickets and first-line support. They also coordinate all necessary resources for second and third-line support.
Maintaining fully updated records about CodeIT installations and related special knowledge is one of the Support Team’s top priorities.
Contact our Customer Support Center for technical assistance, support issues, spare parts, life-cycle management, and needed replacements. Likewise, channel all warranty and RMA requests through the Support Center.

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