Creating Lifelong Customers
"We have extensive experience with digitalization and critical business applications in many different industries. We know how vital ongoing consultation, analysis, and support are to our customers' businesses. We understand the importance of scalability, flexibility, and complete control. Regardless of the size of your business, our highly qualified team has the expertise to help lift your operations to the next level."
People that care >
Utilize our resources >
Think of our team of highly qualified Technicians, Consultants, Application Developers, Project Managers, and System Integrators as an extension of your organization.
Professional Services >
Our professional in-house support team provides world-class support for all customer engagements and is qualified to deal with all aspects of consulting, system integration, business critical applications, hardware, and equipment.
Project Management >
A fully engaged CodeIT Project Manager works proactively with a customer to ensure engagement and availability throughout the project. They contribute actively and creatively to the project.
Start-up Services >
Our start-up services include integration, installation, configuration, testing, commissioning, and training.
A highly skilled team >
Our highly qualified support team is known for their high level of engineering expertise and capacity to guide, help achieve rapid and successful installation and implementation, and provide world-class support.
We are continuously developing our service and support offerings to meet and exceed increasing expectations and ensure the continued success of our customers.
Phone: +46 20 42 42 16
Email: support@codeit.no
- We believe we have one of the best support programs in our industry. We designed it to help CodeIT customers be more efficient and effective, and to help them keep the green lights on. It is truly a program that adds value and keeps costs down.
- We provide a high level of service for our customers because the solutions we deliver are either business-critical or mission-critical for them.
- When installation and commissioning are complete, we hand over operational support to our Customer Support Center.
- We run our Customer Support Center using dedicated in-house resources. The Customer Support Center Team handles all support tickets and first-line support. They also coordinate all necessary resources for second and third-line support.
- Maintaining fully updated records about CodeIT installations and related special knowledge is one of the Support Team’s top priorities.
- Contact our Customer Support Center for technical assistance, support issues, spare parts, life-cycle management, and needed replacements. Likewise, channel all warranty and RMA requests through the Support Center.
Click to download CodeIT TeamViewer
As part of our After-Sales Services, we offer Service Levels Agreements (SLA) that set out what level of availability and response time a client can expect for our business critical applications
For CodeIT-supplied hardware, we offer a Technical Service Agreement (TSA) as part of our After-Sales Services and commitment to ensuring everything runs smoothly in production.
Contact us for details.
As part of CodeIT Enterprise™ After-Sales Services, we help source special items clients need to keep running smoothly, such as the right quality labels, thermal-transfer ribbons, inks, tags, etc.
